Why It Matters
Having clear, up-to-date policies and procedures is essential for businesses aiming to work with major projects, governments, or Tier 1 contractors.
These documents demonstrate that your business:
- Operates safely and professionally
- Meets regulatory and compliance standards
- Is contract-ready and understands risk
- Is serious about quality, fairness, and sustainability
Many procurement processes and tenders specifically ask for policy documents. Missing or outdated policies can disqualify you from contracts.
Tips for Reviewing or Creating Policies
Start with the Essentials
- Workplace Health and Safety (WHS) Policy
- Environmental and Sustainability Policy
- Equal Opportunity and Anti-Discrimination Policy
- Cultural Safety Policy (especially if working with Aboriginal communities)
- Risk Management and Business Continuity Plan
- Quality Assurance Procedures
Keep it Simple
- Use plain English and avoid jargon
- Use consistent formatting with version numbers and review dates
- Assign responsibility for reviewing and updating each document annually
Align with Tender Requirements
- Check what policies are requested in government tenders or Tier 1 contractor procurement packs
- Include your key policies in your capability statement or tender pack
Make It Practical
- Policies should reflect your real operations, not just copied templates
- Include clear procedures staff can follow and evidence of how you implement them (e.g., training records)
Train Your Staff
- Ensure all employees are familiar with your policies and receive regular induction or refresher training
- Document all training activities